Delivery

With the delivery module, you let customers order for delivery to their home. You decide where you deliver, what it costs and at what times.

Activating delivery#

1. Go to Settings, Delivery on the management page.

2. Switch on Enable delivery (Bezorgen inschakelen). Your customer can then choose between pickup and delivery. If you only want to deliver, also switch on Make delivery mandatory (Bezorgen verplichten).

3. Set a global minimum amount for deliveries. If a customer orders too little, they get a notification about it.

4. Tick the delivery days.

5. Click Save.

Delivery days and different delivery hours#

For each day, you decide whether you deliver and during which hours:

• Tick Delivery at for every day you deliver.

• Without different hours, your regular time slots also apply to delivery. If you only deliver within certain hours on a given day, tick Different delivery hours (Afwijkende bezorguren) for that day and set the time frame, for example from 11:00 to 13:00.

• Several windows on one day? Click Add time frame (Tijdvak toevoegen), for example for both a lunch and an evening shift.

Where do you deliver? Five types of conditions#

For each delivery condition, you choose a type that determines where you deliver:

Click a condition to
create it

• Circle: delivery to an address within a radius around your business. Choose the starting point (your own address by default) and the radius. Your customer enters their address and immediately sees whether it falls within the zone.

• Polygon: delivery to an address within a zone that you draw on the map yourself. Click Draw polygon, place at least three points and close the shape via the starting point. You can simply drag points afterwards, and you add corners via the white points. Useful when a circle doesn't fit, for example up to a river or a ring road.

• Postcode: a region or area based on postcodes, a single postcode or a range (Dutch postcodes with letters work too). For each postcode, you set the cost and time.

• Fixed value: a named point, for example an office number or a company. The customer chooses the location at the start of the order.

• Free field: the customer types in a location themselves, with no check. Only recommended for closed webshops, for example for staff.

How the costs work#

• The delivery cost is added on top of the order amount.

• The delivery cost does not count towards the minimum amount for delivery.

• For each zone or condition, you set a threshold amount above which the delivery cost is waived. Many customers order just a little more to get free delivery.

When do you deliver?#

For each delivery condition, choose how the time works:

• The customer chooses a time from your time slots. If you set different delivery hours, your customer can only choose times within those windows.

• A fixed time per delivery condition: set the hour and how many minutes in advance the order must be placed.

• No time: the customer only chooses a day.