The quickest answers to the questions we get asked most often about the Unikiosk. Can't find your question here? Feel free to contact us.
Frequently asked questions
I can't see the six tabs in the kiosk editor
Then your kiosk is probably not on the new editor yet. Contact our support team and we will check it and switch you over.
Can I show a video on my kiosk?
Yes: the ambience video plays on the introduction screen instead of a still background, and draws extra attention when there is a queue at the door. Your kiosk also works fine without it.
Where do I change the texts on the buttons?
In the screen tabs themselves: Introduction screen (Introductie scherm), Main screen (Hoofd scherm) and Overview screen (Overzicht scherm). The Text colours (Tekst kleuren) tab only changes the colour of texts, not the content. Don't forget to fill in and save each language (NL, FR, EN, DE) separately.
Why can't I see a product on my kiosk?
The most common causes:
- The product is switched off in your availability, or is set to forced invisible on the product card.
- An active menu plan is hiding the product at the moment.
- You work with stock management and the product is below the minimum stock level.
If you still can't see the product after that, check your kiosk settings.