Four Belgian chip shops and snack bars share how they combine a POS system, online ordering website and self-service kiosk with Unipage and how 60 to 85 per cent of their revenue comes in through online orders.
Belgian chip shops that combine online orders with a self-ordering kiosk and integrated POS system generate between 60 and 85 per cent of their total revenue through that channel. Four Belgian chip shops and food businesses share how they handle this with Unipage in practice: from a family business on the seafront in Blankenberge to a snack bar with over 200 seats in Ardooie.
- De Ketel (Lochristi): 85% of revenue from online orders
- Frituur Janneman (Evergem): 60% online revenue, no more duplicate orders
- Sparkle Chips (Blankenberge): one change updates all screens instantly
- Eethuis EnRoute (Ardooie): 5-year customer, 200+ seats, fully integrated
The busiest moments in a chip shop are also when most mistakes happen. Phone orders registered twice, staff passing on verbal orders, customers waiting too long: these are issues every owner knows. An integrated system with an online ordering website, self-service kiosk and POS system lets owners manage that pressure without extra staff.
Veerle has run Frituur De Ketel in Lochristi for 8 years. Over 85 per cent of her total revenue comes in through online orders via the Unipage ordering website and kiosk. The kiosk, which she has named Josephine, is always available and never calls in sick, as Veerle puts it herself.
Before Unipage, Veerle called the helpdesk daily for technical problems. Today that has been reduced to approximately once a year. She manages her peak moments alone, thanks to the kiosk letting customers order independently while she processes the orders.
"With Unipage, I might have a problem once a year. Before, it was every day." "There is no time wasted. 0.0 minutes lost." — Veerle, De Ketel Lochristi
Kim and Jan took over Frituur Janneman and immediately switched to a digital system. Today, 60 per cent of total revenue comes in through online orders. The direct effect they mention themselves: no more duplicate orders at the same time, better preparation planning, and noticeably more add-on sales through automatic suggestions in the ordering system.
"We save so much time. Especially when it is busy." "Since Unipage we no longer have duplicate orders at the same moment." — Kim, Frituur Janneman Evergem
Tatiana runs Sparkle Chips on the seafront in Blankenberge as a family business, together with her husband and eldest son. The kiosk, menu screens, ordering website and POS system run fully integrated, including during summer peak periods.
What she values most: one change in the back office applies immediately across all screens and sales channels. During extreme peak periods she can temporarily switch off the kiosk and website so all capacity goes to the till.
"I change one price in the system and everything is updated instantly." "Without my till, I would have to close." — Tatiana, Sparkle Chips Blankenberge
Glenn and Amber run Eethuis EnRoute on the road between Tielt and Roeselare. With 109 indoor seats, 130 outdoor seats in summer and groups of up to 30 people for evening meals, EnRoute is one of the larger food businesses in the region. They have been using the Unipage ordering website for 5 years and recently switched to the integrated POS system as well.
"Now it really is a well-oiled machine." "You simply cannot go wrong with it. I would recommend it to everyone." — Glenn, Eethuis EnRoute Ardooie
All four businesses manage their POS system, online orders and menu from a single dashboard. A price or menu update applies immediately across all channels: from the till to the ordering website and menu screen. Unipage is GKS 2.0-certified and complies with the Belgian legal requirement for the registered cash register system, including FDM connection.
Chip shops that generate more than €25,000 per year from meals consumed on the premises are required to use a certified registered cash register system (GKS) with a fiscal data module (FDM). Unipage meets this requirement.
Yes. Unipage links the online ordering website, kiosk and POS system so that all orders arrive in a single dashboard and are sent through to the kitchen.
This varies per business. De Ketel in Lochristi generates 85 per cent of its revenue online. Frituur Janneman in Evergem sees 60 per cent of revenue come in via the ordering website. The share of online orders typically grows after one year of use.
The price depends on which modules you choose: POS system, kiosk, online ordering website or a combination. Via unipage.be you can request a free demo to discuss the right price for your situation.
Yes. Sparkle Chips in Blankenberge is a family business with a single fryer that uses the complete system. The size of your business does not determine which modules you need, but how you use them.
Want to know more? Visit unipage.be or request a free demo.
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