Veerle has been running Frituur De Ketel in Lochristi for eight years. A small business with an extensive menu and a busy school rush every afternoon, she was mainly looking for structure and peace of mind. She found it with Unipage, the all-in-one system for chip shops and fast service catering.
Before the switch, Veerle worked with another snack bar webshop supplier.
That caused stress.
Almost every day, she had to call the helpdesk to sort something out.
“With Unipage, I might have a problem once a year. Before, it was every day.”
Today, she works with Unipage webshop, kiosk and cash register system.
Everything is connected.
Everything runs smoothly together.
This provides what Veerle considers most important: peace of mind.
Afternoons are the busiest time at Frituur De Ketel. Schoolchildren, little time and difficult to find staff.
That is why Veerle opted for a digital ordering kiosk. She even gave it a name: Josephine.
“The kiosk is always there and never takes sick leave.”
Thanks to the kiosk, Veerle can often handle busy afternoons on her own. Customers place their orders themselves via the screen. Behind the counter, the focus remains on speed and quality.
On Friday, the busiest day of the week, everything is already prepared. With a good team, orders are prepared before the rush. No chaos. No panic.
Via Unipage, Veerle decides for herself:
how many orders are received per time slot
and what type of order is permitted
At peak times, for example, she only accepts smaller orders. This keeps the workflow manageable and ensures that quality remains high.
“There is no time wasted. 0.0 minutes lost.”
Veerle is not the only one who has noticed this. Students and flexi-jobbers are also working more calmly. The atmosphere in the chip shop is more pleasant.
Today, 85% of sales are made through online orders.
That is a conscious choice.
Customers know exactly when their chips will be ready.
They don't have to wait.
They come in, pick up their order and leave straight away.
For many customers, that means saving time. After work. After sports. Enjoying a stress-free meal with the family.
“They know it's ready. That we really work on time.”
Ordering online is often seen as impersonal.
At Frituur De Ketel, it's different.
Through Unipage's automatic review system, every customer receives a message after placing an order. Veerle reads these reviews every day and responds personally.
“Online is often impersonal, but with Unipage reviews, you can make it very personal.”
She also makes clever use of that feedback. Testing new sauces? Customers taste them and give their opinion via the review. Lots of positive responses? Then it goes on the digital price list.
A Burger King opened a short distance from Frituur De Ketel. So there is certainly competition.
Nevertheless, Veerle continues to run her business successfully. Not by expanding, but by working more efficiently.
Featuring:
a streamlined workflow
punctual collection times
and personal contact
Unipage helps her to work efficiently in a small chip shop. And to offer customers something that large chains lack: commitment.
For Veerle, Unipage is not an additional tool. It is an integral part of her business.
“I wouldn't want to be without it. Really, I wouldn't.”
More peace of mind. More clarity. And more time for her clients and her team.
Yes, especially during busy periods like the school lunch rush or Friday evenings. With a kiosk, customers place their own orders while you focus on preparation. Frituur De Ketel in Lochristi even named their kiosk 'Josephine' and regularly runs the busiest lunchtimes with it alone. A kiosk reduces workload pressure, shortens queues at the counter and makes it easier to maintain high quality with fewer staff.
The key is reliability and predictability. Customers order online when they know their chips will be ready at the agreed time. That requires a system that manages time slots and controls the kitchen workflow. At Frituur De Ketel in Lochristi, 85% of sales now come through online orders — customers know when to come and collect and do not have to wait. That convenience drives repeat visits.
A POS system for a chip shop needs to be fast, simple and reliable — and ideally connected to your webshop and kiosk so everything comes together in one system. Unipage offers an all-in-one solution specifically for chip shops and fast service hospitality: POS, webshop and kiosk work together, orders come in automatically and nothing needs to be re-entered manually. That saves a lot of time every day and prevents mistakes.
With time slot management, you decide how many orders come in per time window and which order types you accept. This prevents everything from arriving at once and keeps the workflow manageable. Frituur De Ketel uses this system to keep busy days like Friday running smoothly: everything is ready before the rush starts. That brings calm to the team and a better experience for the customer.
Yes, if you use the right tools. An ordering kiosk and a well-functioning webshop take over a large part of the ordering process, allowing you to handle high volumes with fewer people at the counter. Veerle from Frituur De Ketel regularly runs the busiest lunchtimes on her own, thanks to the kiosk and online orders that streamline the workflow. Less chaos, more overview — also for the students and flexi-workers on the team.
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