Kim and Jan have been running Frituur Janneman for a year now. They took over the business and rebuilt it with fresh preparations and their own suggestions. As in any chip shop or snack bar, peak times are hectic. Customers at the counter, phones ringing non-stop and online orders coming in all at once. It's all part of the job, but it requires a lot of organisation.
Two months ago, they decided to launch an online ordering system that better supports their operations. They weren't looking for a complicated solution, but rather a way to get a better handle on incoming orders during busy periods.
Before they started using an online ordering system, orders would sometimes arrive at the same time. This did not cause panic, but it did put extra pressure on their planning and on the cash register system.
“Since Unipage, we no longer have two orders at the same time,” says Kim.
They notice this difference particularly during peak times. The online ordering system automatically spreads out orders, allowing them to better estimate what needs to be ready and when. Their cash register system remains clear and the team knows exactly what needs to be done first.
The chip shop is still just as busy, but the timing is better.
Their snack bar webshop saves them a lot of work these days. Orders come in complete, including sauce choices and other extras. What used to be discussed over the telephone is now done automatically during the ordering process.
"We save a lot of time," says Kim. "Especially when it's busy."
Because customers place their orders in the webshop, Kim and Jan have to interrupt their workflow less often to take orders from customers at the counter. This gives them more time to focus on preparation and finishing. The online ordering system ensures that everything appears clearly in the cash register system.
A significant advantage for them is that the online ordering system works in conjunction with their cash register system. They can set in advance how many portions of freshly prepared dishes are available. Every time something is ordered, the stock is automatically adjusted.
This allows them to see in advance which snacks are popular at a given time and prepare more effectively.
"We can assess what we need much better and get it ready in time," Kim explains.
That preparation makes all the difference during the evening rush hour. Their flexi staff know what to expect and can work more efficiently without having to constantly adjust their plans.
The snack bar webshop also helps to boost sales. For certain products, a prompt automatically appears asking the customer if they would like to add a jar of sauce. These small suggestions encourage customers to purchase additional items.
"We sell a lot more jars of sauces," says Kim. "These are things that people would otherwise simply forget."
The online ordering system asks the question at the right moment, without anyone at the counter having to pay extra attention to it. It is a small intervention that makes a visible difference in turnover in the long term.
What matters most to Kim and Jan is how they feel during busy periods. They have more control over the schedule and fewer surprises in the cash register system. Orders come in in a structured manner, are processed correctly, and match their preparations.
“It saves us a lot of time and improves our workflow,” says Kim.
They find that their online ordering system and online ordering system together provide greater clarity, fewer errors and better integration with the cash register system. This allows them to continue to focus on what is important to them: quality and service to their customers.
They are also clear about the price-quality ratio. Considering what it brings them every day in terms of time, overview and extra sales, they think the subscription is more than fair. That is why they recommend fellow entrepreneurs to take a look at it, especially if busyness and planning are familiar challenges.
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