During peak season, Glacier De La Poste in Knokke processes over 150 tickets every 15 minutes. With 8 Unipage kiosks, queues disappeared.
Glacier De La Poste is a Knokke institution. During the summer peak season, customers stream in non-stop: at the busiest time, around 4 PM, more than 150 tickets are created every 15 minutes. With a handful of staff at the counter, the situation quickly became unmanageable: long queues, stressed employees, and customers leaving without ordering.
The owner was looking for a way to handle more orders without increasing staff. The solution was the self-order kiosk: customers place their own orders, and staff focus entirely on preparation and handout.
Unipage installed 8 kiosks throughout the venue. Customers place their own orders, choose their products, and pay at the kiosk. After payment, they receive a ticket with a queue number.
What makes the system extra efficient is the division into three zones: A, B, and C. The venue is physically divided into three zones and the ticket clearly states which zone the customer can collect their order from. A central status screen shows customers when their number is ready. No more queuing at the counter.
The result: no more crowding at the till, no arguments about who was first, and a smoother flow for everyone.
Almost half of revenue comes from the ice cream category. Cold drinks account for a third and pastries for 10 per cent. Top product: one scoop of ice cream.
Alongside the kiosks, Unipage activated the hourly report in Unipos PLUS. The system calculates how many of each product was sold per 15-minute interval, broken down by category and product.
The owner can see at a glance which hour peaks, which categories generate the most revenue, and how products perform by time slot. That information feeds directly into staff planning: if it gets busy every day at 3:30 PM, make sure your team is ready in time.
New in Unipos PLUS version 2.1.4: a scheduled order can be sent to the kitchen at a chosen time. Useful for orders that need to be served later.
Glacier De La Poste is not the only one to take this step. More and more Belgian hospitality venues are choosing self-order kiosks to reduce workload and improve the customer experience, like our customer Tjop's Low & Slow BBQ. Unipage delivers and installs the kiosks, connects them to your till, and handles the follow-up.
Find out everything about the Unipage kiosk for hospitality or request a no-obligation demo at Unipage.be.
It depends on your capacity and peak time. A venue like Glacier De La Poste in Knokke comfortably handled more than 3,000 orders per month with 8 kiosks. Unipage provides a free analysis based on your daily turnover and occupancy figures.
Yes, the Unipage kiosk is fully integrated with Unipage's GKS-certified till. Orders from the kiosk arrive automatically at the till and are sent to the kitchen.
The hourly report calculates how many of each product was sold per 15-minute interval. You can see exactly when it gets busy, which category performs best, and how to schedule your staff optimally. Data is stored for 3 months.
With Unipos PLUS 2.1.4, a scheduled order can be sent to the kitchen at a chosen time. This is useful for orders that need to be prepared or served later.
Unipage works with a contract and monthly subscription, depending on the number of kiosks and desired features. Request a free demo for a custom quote for your venue.
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