Suppose you own a hospitality business. Sales are going well, and you decide to expand your offerings online with a brand-new webshop. The webshop has been live for a few weeks now, but you notice that sales are disappointing. This may be because your visitors are not taking enough action—in other words, they are not converting.
A conversion occurs when a visitor takes a "desired" action. In a webshop, this is often purchasing a product or service, but it can also include signing up for a newsletter, filling out a contact form, or placing an order over the phone. You define what a conversion means for your webshop.
The process of improving your webshop by removing obstacles for users is called conversion optimization. The goal? Getting more visitors to convert.
A high conversion rate—the percentage of visitors who take action—is crucial. It leads to more orders, increased revenue, and ultimately, higher profits.
The homepage of a webshop often presents significant opportunities for improvement. Since it’s usually the first thing visitors see, it should not only have a clean and professional look but also encourage action!
How do you achieve this? Always keep this in mind: make it as easy as possible for the visitor. Would you spend minutes of your valuable time searching for the right information on a website?
Remove as many obstacles as possible. A conversion-focused design, a well-structured layout, clear call-to-action buttons, and pop-ups can help you achieve this.
Here are some of our top tips to turn your webshop into a conversion powerhouse:
Before diving into specific tips, it's crucial to start with the basics: the mobile version of your webshop. In 2024, most people order food via their phones.
Your mobile webshop should be simple, well-organized, easy to navigate, and fast-loading. Otherwise, you risk losing customers before they even see your offerings.
When we look at the design of your webshop, there are a number of ‘best practices’ that have become so ingrained that you can no longer do without them to meet your visitor’s expectations.
Think of the logo in the top left corner, which also leads back to the homepage, a clear filtering system in the webshop, simple navigation, the use of ‘breadcrumbs,’ a well-organized footer with clear navigation…
A unique design may look nice, but keep these basic rules in mind. This way, you prevent visitors from dropping off due to a poor user experience.
Research shows that 57% of the time spent on a website is on the top part of the page—the section visible without scrolling. Therefore, place the most important information at the very top. Think of possible promotions, special offers, or buttons and pop-ups with new promotions.
Example of a promotion on your webshop
A button can be optimized in different ways, such as its color and/or text. Here are some tips:
With Unipage, you can set up a professional webshop in just minutes. Our webshops are optimized for Google and other search engines, making it easier for customers to find you.
We offer a conversion-focused design with useful features and plenty of customization options. Think of a mobile-friendly design and a smooth user experience. In short, a tailor-made solution for your hospitality business and industry.
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