Chipz Ieper takes orders at the self-order kiosk, at the counter via the POS system, and online via takeaway and delivery. Three sales channels, one system: Unipage.
Chipz Ieper takes orders at the self-order kiosk in the venue, at the counter via the POS system, and online via takeaway and delivery. Three sales channels, but for them it is one system: Unipage. No separate logins, no separate suppliers. And for every question, there is one local point of contact, available 7 days a week.
Many chip shop owners know the situation. A POS system from one supplier, an online ordering platform from another. And if a self-order kiosk is added, that is yet another party. The result: you update your menu three times. When something goes wrong, you call around without knowing who to contact. Nobody has a full overview, least of all you.
For Chipz Ieper, the choice was clear: grow, not manage more.
Chipz Ieper today uses three Unipage components that work together as one system.
Customers order themselves on the screen. The order goes straight to the kitchen, without a counter staff member having to step in. The queue moves faster, staff focus on preparation. No double work at the counter, no missed orders.
Customers who prefer to order in person are served via the POS system. The employee immediately sees what is happening in the kitchen. No separate screen, no separate login. Everything is in the same system as the self-order kiosk.
Chipz Ieper is also available via online takeaway and delivery. Customers order from home, and that order automatically appears in the same overview as orders from the self-order kiosk and the counter. One screen. All channels.
For Chipz Ieper, this means: one menu to manage, one update, reflected everywhere. No double entry, no forgotten updates on the online platform.
For any question or problem, there is one phone number: Unipage's. No referrals between suppliers, no endless waiting while not knowing who is responsible. Unipage is available 7 days a week, including on a busy Friday evening.
For Chipz Ieper's customers, nothing changes, in the best way. Whether they order at the self-order kiosk, come to the counter, or order from home: the experience is the same everywhere.
| | All separate | Unipage | |---|---|---| | Menu updates | In each system separately | Once, updated everywhere | | Order overview | Spread across multiple screens | One overview for all channels | | When something goes wrong | Find out who is responsible | One local point of contact | | Support | Variable, often redirected | Available 7 days a week | | Logins | One per tool | One login for everything |
When the POS system and self-order kiosk are part of the same system, every menu change is automatically applied to all screens. With separate systems, every update needs to be entered twice, which causes errors and wastes time. Unipage is also GKS 2.0 certified, the Belgian legal standard for POS systems in the hospitality sector. This means every order, whether it comes via the kiosk, the counter, or online, is correctly registered according to fiscal requirements.
At Chipz Ieper, orders from 3 channels (the self-order kiosk, the counter and the webshop) automatically flow into 1 single kitchen overview. No separate login or screen is required. No order needs to be manually passed on or re-entered by a staff member. The kitchen sees everything in real time, regardless of which channel the order came through.
Yes. When the POS system has an issue during a busy Friday evening rush, every minute counts. Unipage is available 7 days a week, including weekends and public holidays. Staff know the system inside and out and do not redirect you to another team. You call, and the problem gets resolved.
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