What is mobile payment?

Mobile payment is simply completing payments via a mobile device, such as a smartphone or tablet. In the hospitality industry, two main methods are used: payments with handheld terminals and payments via QR codes.

Payments with handheld terminals involve customers entering their information through an app or website, after which the transaction is completed using a portable device operated by the serving staff.

Payments via QR codes are also popular. Customers can easily scan a QR code with their smartphone camera, after which the payment is processed via an app or mobile wallet.

What do you need?

Cash register system and handheld terminal

To successfully implement mobile payments, some essential necessities are needed. This includes a reliable cash register and payment platform, such as that of Unipage, as well as the appropriate hardware, such as handheld terminals or payment terminals.

A stable Wi-Fi or Bluetooth connection

A stable Wi-Fi or Bluetooth connection is an essential requirement for mobile payments. Since mobile payments depend on the transfer of data between the mobile device and the payment system of the hospitality business, a reliable internet connection is crucial for a smooth and successful transaction. A stable connection ensures that payment data is securely and quickly transferred, minimizing delays or interruptions during the payment process.

Trained staff

Thorough training of the staff is vital to familiarize them with the use of the mobile payment system and to be able to answer any questions from customers. By properly training the staff, you can ensure that mobile payments are effectively implemented and that customers feel comfortable using this payment method.

Benefits of mobile payments

Convenience

Mobile payments bring several benefits. It offers customers convenience, allowing them to pay quickly and without cash or cards. Moreover, it provides more security through advanced security features, such as encrypted transactions and biometric authentication.

Efficiency

For hospitality entrepreneurs, mobile payments mean an improvement in efficiency. Less cash to process and more accurate transaction data contribute to streamlined operations and lower operational costs.

Accelerated table turnover

Additionally, mobile payments lead to improved table turnover. As customers can quickly and easily pay via their mobile device, wait times at the cashier are shortened, and tables can be cleared faster for new guests, increasing the business's revenue and efficiency.

Reduced costs

Another significant advantage of online payments is the cost reduction resulting from the improved efficiency of the staff. As payments are handled via an online platform, staff can focus more on providing high-quality service to customers instead of spending time processing payments at the cash register. This results in more efficient use of staff resources and can lead to a reduction in operational costs for the hospitality business. Moreover, online payments can be automatically updated in the system, reducing the need for manual processing and errors, which in turn can lead to further cost savings and improved accuracy of financial records.

Flexibility of payment options

Moreover, one of the key benefits is the increased flexibility of payment options. With mobile payments, customers can choose from various payment methods, including credit cards, payment apps, and mobile wallets, resulting in a seamless and personalized payment experience.

Payment security

Another advantage is the improved security of transactions. Mobile payment platforms utilize advanced encryption technologies and biometric authentication, significantly increasing payment security and reducing the risk of fraud. This gives both customers and entrepreneurs peace of mind with every transaction.

Collecting valuable data

Another advantage is the ability to better analyze and utilize customer data and preferences. Mobile payment platforms can collect valuable data on customer purchasing behavior and preferences, providing hospitality entrepreneurs with better insights into their target audience and enabling them to set up more targeted marketing campaigns to increase customer loyalty.

Cashless

Finally, mobile payments also promote the adoption of cashless transactions, allowing hospitality businesses to streamline their operational processes and reduce costs. By becoming less dependent on cash, businesses can focus on more efficient and secure payment methods, resulting in improved overall business operations and customer satisfaction.

Are there disadvantages?

While mobile payments bring numerous benefits, there are also a few disadvantages that both customers and hospitality entrepreneurs need to consider.

Investment

Mobile payments offer significant advantages but also require an initial investment. However, by opting for an integrated cash register and payment system, you can save significant costs in the long run and increase your profitability.

Not for everyone

In addition, not everyone is comfortable with using mobile payments. Some customers may prefer traditional payment methods such as cash or credit cards and may not feel at ease using a smartphone for transactions.

Technology

A potential downside is the dependence on technology. If the mobile network is slow, it can lead to delays or even failed transactions. This can be frustrating for both customers and staff.

Unipos PLUS

In short, mobile payments are not only the future of transactions in the hospitality industry but also an opportunity for entrepreneurs to elevate their service and stand out in a competitive market.

For hospitality entrepreneurs looking for an all-in-one solution, Unipage offers the perfect cash register and payment platform: Unipos PLUS. With advanced technology and professional support, Unipage enables entrepreneurs to effortlessly switch to mobile payments while also benefiting from efficiency, security, and convenience.

Do you want to discover how Unipage can further support you in optimizing your hospitality business? Do not hesitate to contact one of our experts today here.