This is reflected in high customer satisfaction! 📈
As an ordering platform, it's important to continuously make improvements to ensure the quality and user-friendliness of the system. With an NPS score of 63, Unipage succeeds in its mission.
NPS score? That might not ring a bell. The Net Promoter Score is an important measure of customer satisfaction and loyalty. The higher this score, the more satisfied and loyal users and customers are.
Through a brief survey or a few questions, it measures how willing customers are to recommend Unipage to friends, family, or acquaintances. These questions may sound familiar to you:
"How likely is it that you would recommend this company to a friend, colleague, or acquaintance on a scale of 1 to 10?"
"How would you rate your experience with (process x) on a scale of 1 to 10?"
"On a scale of 0 to 10, how satisfied are you with the information or advice you have received?"
In most cases, respondents provide a rating from 1 to 10. It provides valuable insight into the overall perception a customer has of your product or business. Have you ever contributed to a company's NPS score? They are indeed of great importance.
With a score of 63, Unipage is doing well. 70% of our users are active promoters—people who remain loyal to our services and recommend them. User-friendliness plays the primary role. Today, 93% of our customers rate our ordering platform with a score of 7 or higher.
A customer-friendly ordering platform is crucial to Unipage. Our developers are constantly seeking innovative ideas and ways to enhance user-friendliness. What problems are we solving? What are the best call-to-actions? From application to kiosk.
Do you have any feedback for us or are you curious about our ordering platform and kiosks? Request a non-binding conversation via [email protected].