---
title: "Frequently asked questions"
description: "Answers to frequently asked questions about unTill."
url: "https://unipage.be/en/support/untill/frequently-asked-questions"
---

# Frequently asked questions

### The back office is empty or white. What now?

In the back office, you can hide certain sections. Sometimes this makes the database tree disappear from view. Click the **tree icon** in the toolbar, between the 'Forward' and 'Play' buttons. The database then appears again on the left side of the screen.

![Backoffice zonder databaseboom](/storage/support/untill/untill-44795802274701.png)

![Backoffice zonder databaseboom](/storage/support/untill/untill-44795802275213.png)

### The CCV terminal is out of service. How do I activate it again?

Follow these steps to reactivate the payment terminal:

1. Close the Paygear app completely.
2. Open the **Service App**.
3. Click the **menu** and go to the **Manager menu**.
4. Enter the manager password **99999** and confirm with **OK**.
5. Choose **Functions**, select **Terminal** and click **Activate Terminal**.
6. Close the app again.

Paygear then returns to the welcome screen and the CCV terminal is active. Prefer to watch? See the [instruction video on YouTube](https://youtu.be/gdypk4pJ1ow).

### The screens on my POS look different from the manuals. Is that normal?

That can happen: the screens differ slightly between unTill versions. The steps and menu paths stay the same. If you still can't work it out, feel free to [contact us](/en/support/contact).

---
*This is a markdown version of [https://unipage.be/en/support/untill/frequently-asked-questions](https://unipage.be/en/support/untill/frequently-asked-questions) for AI/LLM use. Every page on https://unipage.be is available as markdown by appending `.md` to the URL; see also [https://unipage.be/llms.txt](https://unipage.be/llms.txt).*