---
title: "What prints where"
description: "See on one page which printer each product comes out on, for which order, and why something does not print somewhere."
url: "https://unipage.be/en/support/unipos-plus/orders-and-kitchen/what-prints-where"
---

# What prints where

**What prints where** shows, for a given order, which printer prints a work order or the receipt, which products are on it and why a product does not print somewhere. The page reads the rules you already have: the templates linked to a printer, the printer's work order rules (**Werkbon regels toepassen**) and the hidden products and modifiers. You change the hidden products right there on the page.

## Where to find the page

On the management page, open **Settings**. In the **Printers** group, **What prints where** sits between **Printer** and **Print templates**. You also get there through the **What prints where** button at the top right of the **Printer** page and on the **Printers** tab of your POS configuration. On a printer card, the **Verborgen producten** link opens the page with that printer's column highlighted, and in a product form, **Where does this product print?** (under **Printers & keukenscherm**) opens the page on that product.

## Choosing the order

At the top you choose which order the page is about. Under **Order from** you pick the source (**BOX** for the POS, **Webshop**, **Kiosk** or **QR**) and under **Type** the kind of order (**On site**, **Takeaway** or **Delivery**). You only get the choices your business really receives: a takeaway business with only a webshop sees just **Webshop** and **Takeaway**, a business with a POS also sees **BOX** and **On site**. If you have more than one POS configuration, you also choose on the right, under **Cash register configuration**, which configuration the question is about: a POS only prints on the printers of its own configuration.

The choice applies to both tabs, **Products** and **Test order**.

![](https://unipage.be/storage/support/screens/wat-print-waar-orderbalk.png)
*A takeaway business with only a webshop sees just Webshop under Order from and Takeaway under Type.*

### Where the choices come from

- **Takeaway** is always offered.
- **On site** as soon as you accept eat-in orders, and always for **BOX**, **Kiosk** and **QR**.
- **Delivery** if you deliver, or if you work with Uber Eats or Deliveroo.
- **BOX**, **Webshop**, **Kiosk** and **QR** only if you use them.

When in doubt, the page keeps the choice: you never lose a warning about an order your business can really receive.

## Products: what comes out on which printer

On the **Products** tab your categories are the rows and your printers the columns. Only printers that print work orders get a column: a receipt always lists every product. Above each printer you see what it does for this order: **Work order**, **Work order x2** or **Receipt**. A printer that does not accept the order is greyed out, with the reason, for example "only accepts orders from Webshop and Kiosk".

A cell shows a tick when everything in the category prints there, a crossed-out eye when nothing prints there, and a number such as **3/8** when part of it prints. Click the arrow in front of a category to show its products, then:

- click a cell to hide or show one product or a whole category on that printer;
- click a product's name to hide or show it on all printers at once;
- click a printer's name to switch everything on that printer off or on in one go.

Hover over a cell for the reason, for example "Hidden on Bar" or "Prints 2 times on Keuken".

Your changes collect at the bottom (**1 change · applies from the next order**). Click **Save** or press Cmd+S (Ctrl+S on Windows), or revert with **Undo**. The message **Printer rules saved** confirms it.

*Hiding a product for a printer and saving.*

**Step 1**
![On the Printer page you see for each printer which POS configuration it is linked to. Click What prints where at the top right.](https://unipage.be/storage/support/screens/wat-print-waar-printer-pagina.png)
On the Printer page you see for each printer which POS configuration it is linked to. Click What prints where at the top right.
- Click What prints where

**Step 2**
![Search the product, here Appletise, and click the tick in the Epson column to hide it there.](https://unipage.be/storage/support/screens/wat-print-waar-producten-1.png)
Search the product, here Appletise, and click the tick in the Epson column to hide it there.
- Click the Appletise tick in the Epson column

**Step 3**
![Appletise is hidden on Epson and so the whole Dranken category is off there. The bar at the bottom says 1 change: click Save.](https://unipage.be/storage/support/screens/wat-print-waar-producten-2.png)
Appletise is hidden on Epson and so the whole Dranken category is off there. The bar at the bottom says 1 change: click Save.
- Click Save

> **Good to know:** Hiding a category writes the rule on every product that is in it now. A product you add later prints everywhere until you hide it yourself: the cell then shows 7/8, for example, instead of a crossed-out eye.

## Looking up a product

To find out where one product prints, type its name in the **Search a product or category** field: the category unfolds and you see a tick or a crossed-out eye per printer right away. You reach the same row from other places: through **Where does this product print?** in the product form, through a product name in the things to check or under **Not on this ticket** in a test order. The page then switches to the **Products** tab, unfolds the category and highlights the row in blue. The arrow next to a product name opens the product form in a new tab.

## A test order

On the **Test order** tab you compose an order without anything being printed. On the left is your product overview per category: click a product to add it to the order. On the right is the order itself: remove a line with the cross and switch a product's options on or off. The page starts with a sample order.

Below, you see the ticket each printer would print: the receipt and every work order, with the products of your test order. If a printer prints two copies, a second ticket sits behind it marked **2 times**. Under each ticket, **Not on this ticket** lists what was left out and why, for example "Cola: hidden for Epson". A printer that prints nothing for this order appears as a dashed card with the reason.

> **Good to know:** A test order is not a test print. The page shows what the POS would decide, but it cannot see a printer that is off, got another IP address or is out of paper. If a printer really does not print, see [Testing and finding printers](/en/support/unipos-plus/health-troubleshooting#testing-and-finding-printers) in the Health article.

## Things to check

Below the order choice, a yellow bar appears as soon as something can go wrong: **1 thing to check** or, say, **3 things to check**. Click it to unfold or fold the list. It lists:

- A product that, for the chosen order, comes out on no work order at all: it is hidden on every printer that accepts the order. Click the product name to jump to its row.
- A printer that prints every work order twice, because two work order templates are linked to it.
- A printer that prints two copies of every work order, because a template is set to more than one copy.
- Two printers with the same address in one POS configuration: what is meant for both prints there twice.
- A printer with a rule on **Payment**: the POS does not take it into account.
- A kind of order without a receipt: no receipt printer accepts that order. This check only covers the orders your business really receives, so without a QR menu you get no warning about QR orders.
- A template linked to a printer that is not linked to the POS configuration.

> **Warning:** The **Payment** rule on a printer (**Online betaald** or **Betaald aan de kassa**) is not applied by the POS: it only looks at **Bron** (the source) and **Type**. So restrict a printer with **Bron** and **Type** under **Werkbon regels toepassen**, not with **Payment**.

> **Tip:** The page keeps your question in the link: the tab, the product or printer and the chosen order. Feel free to send a colleague or our support the link of the page just as you see it: it opens straight on the same question.

### Why does a product I just added print on every printer?

A new product has no rule yet, and without a rule it prints everywhere. Hide it on the **Products** tab and click **Save**.

### I hide a whole category, but one product keeps printing.

The category hides the products that are in it now. If the cell shows a number such as 7/8, one product has no rule yet. Unfold the category and hide that product separately.

### I saved, but the POS still prints the same.

The rule applies from the next order. Also check that you chose the right **Order from** and **Type**, and that the printer is linked to the POS configuration your POS uses.

### Under Order from I see a source my business does not use. How come?

Then you opened the page with a link that contains that order, for example a link you got from support. The page shows that choice anyway, so the link opens as intended. Just pick another source or type.

---
*This is a markdown version of [https://unipage.be/en/support/unipos-plus/orders-and-kitchen/what-prints-where](https://unipage.be/en/support/unipos-plus/orders-and-kitchen/what-prints-where) for AI/LLM use. Every page on https://unipage.be is available as markdown by appending `.md` to the URL; see also [https://unipage.be/llms.txt](https://unipage.be/llms.txt).*