---
title: "Handling online orders"
description: "Webshop and kiosk orders on the POS: the orders bar, statuses, bulk actions and batch folders."
url: "https://unipage.be/en/support/unipos-plus/orders-and-kitchen/handling-online-orders"
---

# Handling online orders

Orders from your [Webshop](https://unipage.be/en/support/webshop), [Unikiosk](https://unipage.be/en/support/unikiosk) or delivery platforms come straight in on the POS. A fixed orders bar at the top of the home screen shows them (visible as soon as a webshop or kiosk is linked).

## The orders bar

- New orders appear as cards in the bar and the webshop button flashes red.
- Each card has a **euro badge**: red as long as the order is unpaid, green once it is paid.
- Use the view button to switch between **Open** (only what you still need to handle) and **All**. The POS remembers your choice.
- When the pickup or delivery time is getting close, the card starts to flash. No time right now? Tap it and the flashing pauses for a minute.
- Tap a card to open its details straight away, without leaving the POS screen.

![](https://unipage.be/storage/support/screens/online-pos-balk.png)
*The orders bar above the home screen: the card with the red euro badge (1) is an unpaid webshop order. Tap it to show the details in the sales buffer (2).*

- 1. Card in the orders bar
- 2. Details in the sales buffer

## The order overview

Tap the webshop button for the full overview. On the left, you switch between three lists: **to handle**, **in progress** and **finished**. At the top you see today's date, and you use the arrows to browse to other days.

- Open an order to see its details and move it on to the next status. The card automatically moves to the right list.
- If you set an order to **started**, your customer automatically gets a message by e-mail or SMS, exactly as described in [When does your customer get a message?](https://unipage.be/en/support/webshop/processing-orders/the-order-app#when-does-your-customer-get-a-message)

![](https://unipage.be/storage/support/screens/online-pos-overzicht.png)
*The order overview: the three lists (1), the day (2) and the card with the status Unpaid (3).*

- 1. To handle, in progress, finished
- 2. Choose day
- 3. Unpaid

With Timeslots, at the top right, you open the timeslot settings of your webshop straight from the POS.

> **Warning:** An exclamation mark or red euro badge means the order has not been paid yet.

## Bulk actions

Tap Bulk at the top and the overview switches to bulk mode: the cards get checkboxes and you choose the action in the side panel. Tick the orders, apply the status change in one go, and the POS leaves bulk mode by itself. This way you can process a rush in seconds.

The actions for the ticked orders: Put back in queue, Mark as started, Mark as finished and Print kitchen ticket. Below those are Production list, for the selection only, and Print all tickets.

*Bulk mode: tap Bulk, tick cards and choose the action on the right.*

**Step 1**
![The order overview. Tap Bulk at the top right.](https://unipage.be/storage/support/screens/online-pos-overzicht.png)
The order overview. Tap Bulk at the top right.

**Step 2**
![Bulk mode: the card is ticked (1 selected) and the Bulk side panel shows the status actions (1), Print kitchen ticket (2) and, at the bottom, Production list and Print all tickets (3).](https://unipage.be/storage/support/screens/online-pos-bulk.png)
Bulk mode: the card is ticked (1 selected) and the Bulk side panel shows the status actions (1), Print kitchen ticket (2) and, at the bottom, Production list and Print all tickets (3).
- Click Bulk
- Click order checkbox

## Production list

Does the kitchen want to know what to make in total that day? Tap Production list at the top: the POS adds up all products from the orders of the day shown, with their options, and you print that list with Print production list. In bulk mode, you get the same list for only the ticked orders.

*Production list: all products of the day added up, ready to print.*

**Step 1**
![The order overview. Tap Production list at the top right.](https://unipage.be/storage/support/screens/online-pos-overzicht.png)
The order overview. Tap Production list at the top right.

**Step 2**
![The Production list window: all products from the orders of that day added up, with their options, and the Print production list button.](https://unipage.be/storage/support/screens/online-pos-productielijst.png)
The Production list window: all products from the orders of that day added up, with their options, and the Print production list button.
- Click Production list

## Batch orders and postponement

- If you work with [batch orders](https://unipage.be/en/support/webshop/processing-orders/batch-orders), orders from the same company are grouped per delivery round in a folder card. Tap it and you get the same to handle/in progress/finished overview within that round, plus an aggregated **production list**.
- You can also **postpone** orders here by +15, +30 or +45 minutes. The postponement is informational, so the whole team can see it.

---
*This is a markdown version of [https://unipage.be/en/support/unipos-plus/orders-and-kitchen/handling-online-orders](https://unipage.be/en/support/unipos-plus/orders-and-kitchen/handling-online-orders) for AI/LLM use. Every page on https://unipage.be is available as markdown by appending `.md` to the URL; see also [https://unipage.be/llms.txt](https://unipage.be/llms.txt).*