--- title: "Searching on the POS" description: "Find products, tables, tabs and customers with a single search window, even if you only type part of the name or put the words in a different order." url: "https://unipage.be/en/support/unipos-plus/basic-pos-operation/searching-on-the-pos" --- # Searching on the POS The magnifying glass in the navigation bar opens the **Search** window. Use it to find products and customers, and on a direct sale also tables and tabs. At the top, choose where to search: **All**, **Products**, **Tables**, **Tabs** or **Customers**. On a table or tab order, **Tables** and **Tabs** are not shown. *Searching products, word by word* **Step 1** ![Tap the magnifying glass in the navigation bar to open the search window.](https://unipage.be/storage/support/screens/zoeken-1.png) Tap the magnifying glass in the navigation bar to open the search window. - Click Search **Step 2** ![With 'cola zero', every word must match: the POS finds Cola Zero.](https://unipage.be/storage/support/screens/zoeken-2.png) With 'cola zero', every word must match: the POS finds Cola Zero. - Click Search field **Step 3** ![With 'cola', Cola comes first, then Cola Light and Cola Zero: the best match is at the top.](https://unipage.be/storage/support/screens/zoeken-3.png) With 'cola', Cola comes first, then Cola Light and Cola Zero: the best match is at the top. - Click Cola ## Every word counts You don't need to type a name correctly in one go. Every word in your search must appear somewhere in the data. The order doesn't matter. - **Sabatino** finds Sabatino Masala. - **Sabatino M** finds them while you're still typing. - **masala sabatino** finds them too, in reverse order. - **sabatinomasala** finds them without a space. - **0470123456** finds the number 0470 12 34 56. A word of one or two letters next to other words must be at the start of a word. So **sabatino m** finds the name Masala, and not every customer with an m somewhere in their e-mail address. A digit can appear in the middle of a number. Capitals and accents don't matter: **cafe** finds Café. ## The best match comes first The POS ranks the results. A whole word ranks above a word that starts with your search, and that ranks above a piece of text in the middle of a word. A hit in the name counts double. If you type **cola**, **Cola** comes first, then **Cola Light** and **Cola Zero**. > **Good to know:** A typo is not a problem if nothing is found exactly: **sabatnio** finds Sabatino. The POS does not do this for numbers, barcodes and phone numbers. > **Warning:** With the scanner or with Enter, the POS only adds a product if exactly one product matches. A product that only matches because of a typo stays in the list: tap it yourself. ## Searching for a customer In the sales buffer, tap the customer button, or open the action menu (the three dots) of the order and tap **Customer**. Type part of the name, the e-mail address or the phone number. The POS searches the name, company name, e-mail address, phone number, NFC card or barcode and VAT number. Tap the customer to link them to the order. You can read more about customers on the POS in [Customers](https://unipage.be/en/support/unipos-plus/customer-loyalty/customers). *Searching for a customer by part of the name* **Step 1** ![A direct sale with Cola in the sales buffer. Open the action menu (the three dots) of the order.](https://unipage.be/storage/support/screens/zoeken-klant-1.png) A direct sale with Cola in the sales buffer. Open the action menu (the three dots) of the order. - Click Actions **Step 2** ![In the action menu, tap Customer to open the customer list.](https://unipage.be/storage/support/screens/zoeken-klant-2.png) In the action menu, tap Customer to open the customer list. - Click Customer **Step 3** ![With 'sabatino m', the POS finds Sabatino Masala, even though the name isn't finished yet.](https://unipage.be/storage/support/screens/zoeken-klant-3.png) With 'sabatino m', the POS finds Sabatino Masala, even though the name isn't finished yet. - Click Search field **Step 4** ![With 'sabatino unipage', the POS finds the same customer by the name and the e-mail address. Tap the customer to link them to the order.](https://unipage.be/storage/support/screens/zoeken-klant-4.png) With 'sabatino unipage', the POS finds the same customer by the name and the e-mail address. Tap the customer to link them to the order. - Click Sabatino Masala ### Do I have to type the name exactly? No. Every word must match, but the order and the spaces don't matter. **Sabatino M** finds Sabatino Masala while you type. ### Does searching work with accents too? Yes. **Café** and **cafe** find each other. ### Why is one customer above another? The POS puts the best match first: a whole word, then the start of a word, then a piece in the middle. A hit in the name counts double. ### Can I search by phone number? Yes, with or without spaces: **0470123456** finds 0470 12 34 56. --- *This is a markdown version of [https://unipage.be/en/support/unipos-plus/basic-pos-operation/searching-on-the-pos](https://unipage.be/en/support/unipos-plus/basic-pos-operation/searching-on-the-pos) for AI/LLM use. Every page on https://unipage.be is available as markdown by appending `.md` to the URL; see also [https://unipage.be/llms.txt](https://unipage.be/llms.txt).*