---
title: "Unipage Focuses on Innovation"
description: "Unipage achieves an impressive NPS (Net Promoter Score) of 63, indicating high customer satisfaction and loyalty. With 70% active promoters and 93% of customers rating user-friendliness with a score of 7 or higher, Unipage continues to strive for improvements to provide a customer-friendly ordering platform."
url: "https://unipage.be/en/blog/unipage-focuses-on-innovation"
date: "2023-01-23"
---

# Unipage Focuses on Innovation

## This is reflected in high customer satisfaction!

As an ordering platform, it's important to continuously make improvements to ensure the quality and user-friendliness of the system. With an NPS score of 63, Unipage succeeds in its mission.

NPS score? That might not ring a bell. The Net Promoter Score is an important measure of customer satisfaction and loyalty. The higher this score, the more satisfied and loyal users and customers are.

Through a brief survey or a few questions, it measures how willing customers are to recommend Unipage to friends, family, or acquaintances. These questions may sound familiar to you:

- "How likely is it that you would recommend this company to a friend, colleague, or acquaintance on a scale of 1 to 10?"
- "How would you rate your experience with (process x) on a scale of 1 to 10?"
- "On a scale of 0 to 10, how satisfied are you with the information or advice you have received?"

In most cases, respondents provide a rating from 1 to 10. It provides valuable insight into the overall perception a customer has of your product or business. Have you ever contributed to a company's NPS score? They are indeed of great importance.

![](https://unipage.be/storage/blog/unipage-focuses-on-innovation-1.png)
*The NPS score of Unipage*

A customer-friendly ordering platform is crucial to Unipage. Our developers are constantly seeking innovative ideas and ways to enhance user-friendliness. What problems are we solving? What are the best call-to-actions? From application to kiosk.

*Do you have any feedback for us or are you curious about our ordering platform and kiosks? Request a non-binding conversation via*[*support@unipage.eu*](mailto:support@unipage.eu)*.*

![](https://unipage.be/storage/blog/unipage-focuses-on-innovation-2.png)
*Table of Unipage NPS score results*

With a score of 63, Unipage is doing well. 70% of our users are active promoters—people who remain loyal to our services and recommend them. User-friendliness plays the primary role. Today, 93% of our customers rate our ordering platform with a score of 7 or higher.

---
*This is a markdown version of [https://unipage.be/en/blog/unipage-focuses-on-innovation](https://unipage.be/en/blog/unipage-focuses-on-innovation) for AI/LLM use. Every page on https://unipage.be is available as markdown by appending `.md` to the URL; see also [https://unipage.be/llms.txt](https://unipage.be/llms.txt).*