---
title: "Frituur Frittie: self-order kiosk with queue button"
description: "Frituur Frittie combines a self-order kiosk with a queue number button so that elderly customers can also order easily. How the chip shop includes everyone."
url: "https://unipage.be/en/blog/self-order-kiosk-queue-button-elderly-customers-frituur-frittie"
date: "2026-07-27"
---

# Frituur Frittie: self-order kiosk with queue button

## Digital self-order kiosks unintentionally exclude 20% of customers

More and more food businesses are adopting self-order kiosks. The benefits are clear: shorter wait times, fewer errors and a higher average spend. But there is a risk operators tend to overlook: the customers who give up at the screen.

Steven and Nathalie from Frituur Frittie in Nijlen experienced this firsthand. Around twenty percent of their customers are not comfortable with touchscreens and digital menus. Those are potential guests lost at every ordering round.

"People often say older customers just need to adapt to new systems," Steven explains. "But we wanted to take a different approach."

## How the queue-number button works

After nearly a year of collaboration with Unipage, the solution is straightforward to use. On the home screen of the [Unipage self-order kiosk](https://unipage.be/en/kiosk), a clear button appears next to the regular order option. Customers who tap it skip the full ordering flow and receive a queue number immediately.

They know how many customers are ahead of them and place their order at the counter at their own pace. Customers who prefer to order fully digitally continue through the screen as usual. Both options exist side by side on the same home screen.

## Why this matters for every hospitality operator

Steven's father is 75 years old. "If you put him in front of a digital screen where he has to make all kinds of choices, he's gone. With this button he only has to tap once. That's it. It seems like a simple button, but with that button you make sure you don't exclude an entire generation, regardless of age or knowledge of digital technology."

Frituur Frittie claims to be the only chip shop in Belgium operating with this system. Unipage developed the configuration specifically for this business, but makes it available to other customers with a self-order kiosk.

A button on the kiosk home screen that gives a customer an instant queue number without going through the full ordering flow. The customer then places their order at the counter while keeping track of their position in the queue on screen or via a printed ticket. "It seems like a simple button, but with that button you make sure you don't exclude an entire generation, regardless of age or knowledge of digital technology," says Steven, owner of Frituur Frittie in Nijlen.

What is a queue-number button on a self-order kiosk?

Yes. The queue-number button exists alongside the regular ordering flow and does not replace it. According to Steven, around 20% of their customers are not comfortable with digital menus and touchscreens. For that group, the button offers an alternative without changing the ordering experience for other customers. Both options are visible on the same home screen.

Can customers still order normally through the kiosk?

Any business with a mixed customer base: chip shops, cafeterias, snack bars and fast-food restaurants. Frituur Frittie in Nijlen claims to be the only chip shop in Belgium operating with this system, after nearly a year of development with Unipage. "My dad is 75 years old. If you put him in front of a digital screen where he has to make all kinds of choices, he's gone. With this button he only has to tap once. That's it," says Steven. The feature is relevant in any setting where a portion of customers struggles with touchscreens or multi-step digital ordering flows.

What type of food business benefits most from this feature?

The configuration is available for hospitality businesses running a Unipage self-order kiosk. Frituur Frittie was the first business to go live with this system, after a development process of nearly a year. Contact us via the form on this page to discuss the options for your business.

Is the queue-number button available on every Unipage kiosk?

### Frequently asked questions about the queue-number button

Source: [article in Gazet van Antwerpen (17 July 2026)](https://www.gva.be/regio/antwerpen/rivierenland/nijlen/frituur-frittie-helpt-ouderen-met-unieke-bestelknop-we-willen-geen-generatie-uitsluiten/158878434.html)

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